Frequently Asked Questions
Is VitaPBX a good fit for small businesses?
Yes — the Starter plan is designed for small teams and can be upgraded as your team grows.
Does the price include call charges?
No. The plan fee only covers the monthly/yearly platform fee. Actual call charges (outbound calls) are billed separately per minute.
Can I change plans after signing up?
Yes. You can request a plan change from the customer portal — upgrades apply instantly, downgrades take effect at your next renewal.
How long does provisioning take?
Once payment is confirmed, our team reviews and provisions your service; the exact time depends on available DID numbers/lines at the time of signup.